Everything your property needs — handled.
One boutique team covering the full lifecycle of your short stay, from first photo to monthly statement.
Listing & styling
Editorial photography, copy, and multi-platform listing setup that converts.
Dynamic pricing
Data-led nightly rates that maximise occupancy and revenue across seasons.
24/7 guest care
Local team handling every message, request, and arrival with warmth.
Check-in & access
Seamless smart access, welcome packs, and concierge recommendations.
Turnover & inspections
Hospitality-grade cleans by HTCL plus condition reports after every stay.
Owner reporting
Monthly statements, occupancy and revenue insights, transparent fees.
Airbnb Management Services
Two tailored tiers — plus a portfolio option — designed to give owners flexibility, transparency, and exceptional care. Whether you want streamlined hosting support or a fully hands-off, hotel-style experience, your property and guests receive the highest standard of attention.
Tier 1 — Co-Host
Essential management for smooth, stress-free hosting.
Management Fee
10%
of nightly revenue
- Guest communication before, during & after stays
- Booking & calendar management
- Thorough property checks between guests
- Issue resolution via phone/text
- Cleaning scheduled through HTCL Cleaners
- Owner updates for major matters
- Review management
- Monthly performance summaries
- Dynamic listing adjustments
- Listing optimization including regular listing reviews
- Agreed set cleaning price (no surprise charges)
- Monthly laundry subscription
- In-person inspections before & after each stay
- Restocking essentials (tea, coffee, toiletries)
- Styling & presentation enhancements
- Maintenance, trades & repairs coordination
- Guest experience upgrades & welcome touches
- Special request handling (early check-ins, celebrations)
- Inventory tracking & replacement management
- Seasonal listing updates
- Full property oversight
- Professional staging and photography recommendations
- Includes x12 free 120g candles for guest experience
Ideal for · Owners who want dependable management while staying involved in the finer details.
EnquireTier 2 — Property Concierge
Premium, high-touch service with complete peace of mind.
Management Fee
15%
of nightly revenue
- Guest communication before, during & after stays
- Booking & calendar management
- Thorough property checks between guests
- Issue resolution via phone/text
- Cleaning scheduled through HTCL Cleaners
- Owner updates for major matters
- Agreed set cleaning price (no surprise charges)
- Monthly laundry subscription
- In-person inspections before & after each stay
- Restocking essentials (tea, coffee, toiletries)
- Styling & presentation enhancements
- Maintenance, trades & repairs coordination
- Guest experience upgrades & welcome touches
- Special request handling (early check-ins, celebrations)
- Inventory tracking & replacement management
- Seasonal listing updates
- Review management
- Monthly performance summaries
- Full property oversight
- Dynamic listing adjustments
- Listing optimization including regular listing reviews
- Professional staging and photography recommendations
- Includes x12 free 120g candles for guest experience
- Emergency callouts
- Unlimited welcome candles for guest experience
- One full window clean
- One yearly carpet steam clean
- Dedicated portfolio account manager
- Priority scheduling across multiple homes
- On-site meet & greet, photography & listing setup
Ideal for · Owners seeking boutique, hotel-style care where every detail is managed.
EnquireTier 3 — Portfolio Concierge
Full concierge service tailored for owners of 2+ properties.
Management Fee
20%
of nightly revenue
- Guest communication before, during & after stays
- Booking & calendar management
- Thorough property checks between guests
- Issue resolution via phone/text
- Cleaning scheduled through HTCL Cleaners
- Owner updates for major matters
- Agreed set cleaning price (no surprise charges)
- Monthly laundry subscription
- In-person inspections before & after each stay
- Restocking essentials (tea, coffee, toiletries)
- Styling & presentation enhancements
- Maintenance, trades & repairs coordination
- Guest experience upgrades & welcome touches
- Special request handling (early check-ins, celebrations)
- Inventory tracking & replacement management
- Seasonal listing updates
- Review management
- Monthly performance summaries
- Full property oversight
- Dynamic listing adjustments
- Listing optimization including regular listing reviews
- Professional staging and photography recommendations
- Includes x12 free 120g candles for guest experience
- Emergency callouts
- Unlimited welcome candles for guest experience
- One full window clean
- One yearly carpet steam clean
- Dedicated portfolio account manager
- Priority scheduling across multiple homes
- On-site meet & greet, photography & listing setup
Ideal for · Multi-property owners wanting consolidated oversight and priority service.
Enquire